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How long will my order take to arrive?

We process and ship orders from Australia within 1-2 business days after purchasing. Delivery times vary depending on your location :

.AUSTRALIA: 3-7 business days

.NEW ZEALAND: 5-10 business days

.USA,UK,CANADA & EUROPE: 7-15 business days

Once your order has shipped, you will receive a tracking number by email so you can follow its progress in real time.

Tip: Please double-check your delivery address during checkout to avoid delays.

What is your return policy?

We want you to love your Lokay pieces. If for any reason you are not completely satisfied:

.Returns: You can return items within 14 days of receiving your order. Items must be unworn, and with original tags attached.

.Exchanges: We offer free exchanges for a different size or colour.

.Refunds: Refunds will be issued to your original payment method once we receive and inspect the returned items.

NOTE: Return shipping costs may apply for refunds, but exchanges are free.

How do I choose my size?

Our pieces are designed to be true to size for a comfortable and flattering fit. To find your perfect fit:

1. Check our size chart available on each product page.

2. Measure your bust, waist, and hips, then compare with our chart.

3.If you're between sizes, size up for a more relaxed fit or size down for a snug fit.

Still unsure? Contact our customer care team for personalized advice.

How do I care for my Lokay pieces?

To keep your Lokay garments looking fresh and feeling comfortable:

.Machine wash cold on a gentle cycle

.Wash similar colors together

.Avoid bleach or harsh detergents

.Hang dry or lay flat to dry- heat can damage stretch fabrics

.Cool iron if necessary ( avoid direct contact with prints or logos )

Following these steps will help maintain the shape, softness, and elasticity of your pieces.

How can I reach the Lokay team?

We're here to help!

.Email: lokaystore@outlook.com

.Contact Form: Available on our contact Us page

.Response Time: We aim to respond within 24-48 hours ( Mondays-Friday )

For urgent questions about an active order, please include your order number in your message so we can assist you faster.